Everything about getting your order from us to you. Tap a question to expand it.
Free expedited shipping within Canada on orders over $175 (after discounts, before taxes).
Domestic transit is typically 2 to 7 business days once your order ships.
We do not currently ship to the United States.
Shipping rates and costs
Do you offer free shipping?
Yes , on orders over $175 (after discounts, before taxes) ship free within Canada, upgraded to expedited shipping automatically.
- A surcharge may apply for oversized items or exceptionally remote delivery addresses.
- Free shipping does not apply to Express shipping options.
What are the shipping rates for orders under $175?
At checkout you'll see two options: flat rate shipping across Canada, or calculated shipping, which shows the specific rate for your destination. We only ship using tracked shipping options.
Calculated shipping is estimated by the courier based on weight. If there's a significant difference once your order is packaged, our team will contact you to confirm any additional cost before shipping.
Processing and delivery times
How quickly do you process orders?
Most orders placed before 12 PM local time are shipped and in transit the same day. Courier cutoff times are mid-day, so orders placed later in the day tyipically go out the next business day.
If your order can't be fully packed at a single location, we'll consolidate it into one location before it ships, so you'll receive a single shipping notification and tracking number.
How long does delivery take once it ships?
Domestic transit is typically 2 to 7 business days. These are estimates from the courier, not a guarantee. Weather, closures, strikes, and holidays can all affect delivery timelines.
Please allow extra transit days around the Christmas holidays. Couriers don't deliver or pick up on weekends or civil holidays.
Which carriers do you use?
Depending on your location, we ship via Canada Post, FedEx, UPS, or Purolator. Orders going to a PO Box always ship via Canada Post.
Tracking your order
Where do I find my tracking number?
You'll receive a tracking number by email once your order ships. You can also find it anytime in your account.
Pick up in store
How does in-store pickup work?
Select Pick Up at checkout. Based on stock availability, you can then choose which of our locations you'd like to pick up from.
Our team prepares your order and sets it aside. Pickup windows are estimated based on traffic, and you'll get an email or text notification once your order is ready. Bring your order number and a piece of photo ID.
International and US orders
Do you ship to the United States?
Not currently. This is due to changes in tariffs and charges following the US government's suspension of the De Minimis clause, effective August 29, 2025. You can read more in the U.S. Customs and Border Protection fact sheet.
Do you ship to other countries?
Yes. International orders are delivered duties unpaid (DDU) and are non-returnable. The shipping cost shown at checkout excludes taxes and duties. Those are collected by the shipping company at the point of delivery.
Shipping oversized goods internationally, like skis? Contact us and we'll help arrange it.
Changes, cancellations, and delivery issues
How do I cancel or modify my order?
If your order hasn't shipped yet, you can request a cancellation right from your account:
- Sign in to your account and open the order
- Select Cancel items
- We'll review your request and confirm by email
To modify an order — like changing an item or address — once you've received your order confirmation, contact us by email with your order number in the subject line to help us process it quickly.
For anything urgent, call either of our locations and our team will assist you directly.
What happens if I refuse delivery or my address is wrong?
If you refuse your order on delivery, no one is available after multiple delivery attempts, or it's left unclaimed at the courier, the order is returned to our warehouse and a re-shipping fee applies to send it out again.
Insurance and sustainability
Is my order insured?
Every order includes $100 of insurance against damage, loss, or theft in transit. For full coverage, you can add Route Package Protection at checkout — an inexpensive way to guarantee your order is fully replaced or refunded if something goes wrong. If you skip the add-on, the $100 base coverage still applies.
SkiUphill is responsible for your goods until the courier scans them as received. Once scanned, responsibility passes to the courier.
Is shipping carbon neutral?
Shipping releases greenhouse gases, so if you download the Shop app, Shopify offsets the carbon emissions from your order automatically at no cost to you.
Shopify does this by supporting projects that either offset emissions (like forest preservation) or remove carbon directly from the atmosphere, through the Shopify Sustainability Fund.
SkiUphill may, at its sole discretion, refuse or cancel any order and limit order quantities, and may require additional information before accepting or processing an order. Receiving an order confirmation does not signify our acceptance of your order; it confirms only that we received it. SkiUphill reserves the right, at any time after receiving your order, to accept or decline it for any reason. If we cancel an order after you've been billed, we will refund the billed amount.