30-DAY RETURN POLICY
Product returns are eligible for a refund within 30 days of receiving your order.
We process returns Monday through Friday. Please allow a few days for us to process your return. Refunds will appear on your credit card within 5 to 8 business days of our team finalizing your return.
- You are responsible for the return shipping cost.
- We do not accept international returns.
- Money will be returned to the original payment method, less 5% for credit card processing fees (credit cards companies do not return the fee charged on the original purchase after June 6th, 2023).
In order to return an item, you must ensure that your product meets all the following criteria:
Items on sale are final sales and aren not eligible for returns.
The following items are final sales: Avalanche Safety Equipment, Climbing Equipment, Ropes, Ski Crampons due to safety concerns if they have been structurally damaged.
Gift Cards are not eligible for return.