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General Manager
Squamish, BC
32-40 hours
$28.00 - $35.00
As a Manager at SkiUphill RunUphill, you lead, coach, and develop a highly skilled team delivering exceptional customer experiences through expert service, technical knowledge, and authentic connection to mountain sports.
You are hands-on, present on the floor, and actively involved in customer interactions alongside your team to support performance goals and business priorities. You bring practical ski shop experience and understand the day-to-day realities of specialty retail operations.
Key Responsibilities
Lead, coach, and develop a diverse, high-performing team
- Support recruiting, training, onboarding, and retention
- Actively participate in floor leadership and customer engagement
- Oversee and support technical services including boot-fitting and ski tech
- Address customer and team escalations professionally
- Drive store performance and operational execution
- Uphold company policies and protect company assets
- Foster an inclusive, respectful workplace
- Perform other duties as required
Minimum Qualifications
- Availability to work evenings, weekends, and holidays
- Experience leading others in ski, outdoor, or specialty retail
- Hands-on knowledge of ski shop operations
Preferred Qualifications
Strong technical knowledge of ski touring and mountaineering equipment
- Experience with boot-fitting and ski tech services
- Proven ability to meet goals and lead under pressure
- Strong communication and decision-making skills
- Ability to mentor, coach, and develop others
Pay & Benefits
Compensation is based on experience and responsibility, with opportunities for growth.
Benefits may include:
- Competitive base pay
- Medical and dental coverage
- Industry pro deals
- Lifestyle spending account
- Discretionary bonuses