Refund policy

The short version: you have 15 days from purchase to return items in like-new condition. Try shoes on at home or on the treadmill; if they don't fit, send them back. Once a product shows any wear, we can't take it back. Sale items and carbon-plated shoes are always final sale.

How to return an item, step by step

  1. Check that your item qualifies. It was purchased from SkiUphill–RunUphill less than 15 days ago, it's not on the final sale list below, and it's in like-new condition with the original packaging and hang tags attached.
  2. Request your return online. Sign in to your shop account, open your order, and tap Request Return in the top right corner.
  3. Wait for approval. Our team reviews return requests Monday–Friday. Once approved, you'll receive a return slip.
  4. Pack it up. Place the item in its original packaging with the hang tags on, and include a printed copy of your return slip in the box.
  5. Ship it back. Send the package to us using the carrier of your choice. Return shipping is at your cost, and we can't accept returns shipped from outside Canada.
  6. Get your refund. Once we receive and finalize your return, the refund appears on your original payment method within 5–8 business days.

What you'll get back

Refunds go to the payment method you used at checkout, minus 10 % to cover credit card processing and administration. Since June 6, 2023, credit card companies no longer refund us their fees on returned purchases, so this deduction covers those costs.

The rules in full

  • Returns are accepted within 15 days of the original purchase.
  • Items may only be worn to try on for fit — apparel must never have been worn.
  • The original manufacturer's packaging and hang tags must be intact. If they're damaged, we reserve the right to charge a fee.
  • A copy of your return slip must be included in the package.
  • You are responsible for return shipping costs.
  • We do not accept international returns.

We give sound advice and stand by our products, but we're a small business, we can't take back worn items unless it's a warranty claim.


Final sale — no returns or exchanges

  • Sale and discounted items (20% off or more)
  • Carbon-plated running shoes
  • Avalanche safety equipment: transceivers, shovels, probes, airbags
  • Climbing equipment: ropes, harnesses, carabiners, belay devices, slings
  • Ski crampons
  • Gift cards
  • Underwear

EU right of withdrawal

If you're located in the European Union, you have the right to withdraw from your purchase within 14 days of the day you (or a third party you designate) receive the last item in your order, without giving any reason. If the withdrawal period ends on a weekend or public holiday, it is extended to the next business day.

How to withdraw: inform us of your decision by a clear statement — either use the Request Return function on your order in your shop account, or email us at orders@skiuphill.ca.

Refunds: we will reimburse all payments received from you, including standard delivery costs (but not any additional costs if you chose a more expensive delivery method), without undue delay and no later than 14 days from the day we receive your returned goods. We will use the same payment method you used for the original transaction.

Return costs: you are responsible for the cost of returning the goods, including reimport into Canada, which carries fees of at least $80 to clear customs.

Condition of returned goods: items must be in like-new condition. We reserve the right to deduct an amount reflecting any diminished value of the goods if that loss in value is due to handling beyond what's needed to establish the nature, characteristics, and functioning of the goods.