Home / Warranty & Returns

OUR GUARANTEE TO YOU

We want you to be tremendously happy with the products that you purchase from us. We use and love the stuff that we carry as well. We guarantee the quality of our products for one year or more depending on the manufacturer. If the quality of an item hasn’t met your expectations, you can bring it back. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, repair, or credit.

WILL MY STUFF LAST?

People come to SkiUphill for quality and expert advice, but even quality items have a practical lifespan. They will eventually wear out and can be damaged by accident, neglect or misuse, so those things aren’t covered, but we can look to have it repaired for a reasonable fee by a local vendor.

We view this guarantee in a similar way to our values as a company: provide great gear, give knowledgeable and great advice and treat each other fairly, as our Mom’s used to tell us.

HOW TO RETURN ITEMS

Outdoor stuff tends to get dirty, so please give it a clean before returning them. If you bring us dirty items or stuff that’s considered safety gear, it’s pretty likely that we’ll have some questions for you and we won’t accept it.

YOU CAN ALWAYS STOP BY

You can see us at the store in person to make a return or exchange. If that is not convenient then give us a call and we can arrange for it to be mailed back to the store at our cost. Please call us first at (403) 675-4455.

OTHER WARRANTY STUFF

Most of our products are covered by an extended manufacturer’s warranty, woohoo. This guarantee covers manufacturing defects but not abuse, accidental damage or normal usage. Please give us a call and we can give you more details on a particular manufacturer. 

We would love to be the place to help get the warranty going for you with that manufacturer.

 

What if I change my mind after I receive an order?

Everyone does so no sweat. For orders in Canada we will provide a standard shipping rate back to the store at a reasonable price. At times we can waive that rate and please contact us via email, info@skiuphill.ca or call us at (403) 675-4455 and we can discuss further.

What is your address?

Can I track my order?

Where do you ship to?

What are your shipping rates?

Do you offer Demo gear to try out before we buy?